Frequently asked questions

Are there any discount codes?

All new customers can enjoy 15% off their first order!

Simply sign up for our Newsletter, and you'll receive a welcome email with your exclusive discount code.

As a subscriber, you'll also be the first to hear about any upcoming discounts and promotions, so it’s a great way to stay updated on the best deals!

Please note: If you unsubscribe from the Newsletter, your welcome discount code will no longer work at checkout.

How long does delivery take?

All orders placed Monday-Friday before 3pm UK time will be sent out the same day. Once dispatched your order will be delivered within 2-4 business days with Standard shipping. You'll receive a shipping confirmation email and will be able to track the order to your door!

Our team does not work on weekends or bank holidays, so orders placed during this time will be processed as soon as we are back.

We also have an Express shipping option, for delivery within 1-2 business days - please see "Do you offer express delivery?" for details.

Do you offer express delivery?

Yes! You can select Express shipping at checkout to have your order delivered within 1-2 business days, at a cost of £5.

Order before 3pm Monday to Friday for same-day dispatch. Orders placed after 3pm will be dispatched the following working day.

Orders placed after 3pm on a Friday will be dispatched the following Monday (or Tuesday if it's a Bank Holiday).

Deliveries are made Monday to Saturday (excluding Sundays and Bank Holidays).

Please note that address changes cannot be made after placing an express order. While we aim for timely delivery, courier delays are outside our control. See our T&Cs for more info.

Can I return an item?

We are happy to accept returns for unopened items in an undamaged condition, within 30 days from when the goods are delivered to you.

If you are unhappy with your purchase for any reason, please contact our team at info@macioskincare.com.

Are your products cruelty-free and vegan?

We are proud to only work with companies that do not test any raw materials or products on animals. Additionally, we ensure that all of our products are responsibly sourced within the United Kingdom and are 100% suitable for vegans.

Do you offer international shipping?

We are currently unable to offer international shipping, but we hope to resume this service soon. Stay tuned for updates!